Refund policy

At Schon, we strive to provide an exceptional shopping experience. Below are the terms and conditions for sales and refunds:

Return Policy

  • Returns accepted only if the product has a manufacturing defect, verifiable at the time of delivery by our Schon delivery team. 
  • You can request a replacement within 24 hours of product delivery. Return will be processed within 2-4 days
  • Made to order items cannot be returned or exchanged
  • 20% restocking fee may apply.

2.Exchange:
The product must be returned in its original condition, with all tags, packaging, and accessories.

Once we receive the returned item and verify the issue, we will initiate the replacement process. If a replacement is not available, a refund will be issued as per refund policy. Replacement or exchanges will be "delivered" within 7-10 working days for in stock products. 

Refund Policy

  • Eligible for refund or reshipment if order not received within 30 days or wrong/damaged product received.
  • Refunds will be processed and "credited" within 7-10 working days
  • 2-3% payment gateway charge deducted for prepaid order cancellations.

Refund Processing

  • Refunds credited to credit card (5-7 working days) or bank account (7-14 working days).
  • Actual credit time varies based on bank processing.

By shopping with Schon, you agree to these terms and conditions. For any questions or concerns, please contact our customer support team. ( info@myschon.in )

Schon Warranty Policy

At Schon, we guarantee our furniture items are free from faulty materials and craftsmanship errors. Warranty durations vary by product and are provided from the date of delivery.

General Terms and Conditions:

1. Defect Reporting: Report visible defects within 7 days of discovery to info@myschon.in with detailed descriptions and photographic evidence.

2. Product Variations: Minor variations in design, color, size, and finishing are inherent and valued characteristics of our handcrafted furniture.

Warranty Coverage:

1 Year Limited Warranty on frame structures of sofas, armchairs, beds, storage beds, sofa beds, daybeds, ottomans, dining chairs, dining tables, bookcases, free-standing shelving, recliners and wooden bed frames

Claim Procedure:

1. Email info@myschon.in with order number, detailed description, and clear photographs of the defect.

2. Schon will assess the claim and determine the next steps.

Limitations and Exceptions:

  • Material characteristics, wear and tear, and damage from neglect, mistreatment, or accidents are not covered.
  • Warranty becomes void if product is harmed due to harsh cleansers or unauthorised alterations.